Customer Service Representative – Printing Industry Experience Required

Company Description

ABC Imaging is an international technology firm supporting Fortune 500 clients globally. Headquartered in Washington, DC, ABC Imaging is one of the fastest growing companies operating in over 150 cities in the USA, Canada, Middle East, China, and the UK.

Job Description

The environment is very fast-paced and deadline oriented. Ability to work independently as well as part of a team is key:

   – Routinely check for incoming jobs from email, incoming bin, fax machine and over the counter.
    -Accurately codes customer tickets in accordance with company prescribed guidelines.
    -Addresses all client inquiries and concerns in a business-like and timely manner.
    -Explain complexities and scheduling of each job before assigning jobs to operators.
    -Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets.
    -Double check correctness of information given on incoming correspondence.
    -Log jobs out after they are completed and shipped out.
    -Ensure that front desk is clean and organized at all times.
    -Possesses the ability to multi-task without losing focus.
    -Provide front counter assistance to customers as needed.
    -Responsible for answering incoming telephone calls.
    -Maintains proper inventory of supplies.
    -Provides back-up assistance to the production staff as needed.
    -Responsible for other duties as assigned by Manager.

    Qualifications

    • An eager and motivated attitude
    • Organizational skills
    • Patience in problem solving
    • Ability to communicate effectively
    • Excellent Customer Service skills and experience
    • Good computer skills such as MS Office
    • Graphics Application skills and experience – InDesign, Illustrator and Photoshop preferred



    Additional Information

    For consideration, please apply to this job posting.
    Equal Opportunity / Affirmative Action employer